Contact

We answer every message. Email us at support@1tapmeta.com and we'll get back to you within 1 business day.

Order support

Questions about an order, shipping, or programming? Include your order number (it starts with #) and we'll sort it out fast.

Guarantee claims

Making a claim under the 90-Day Review Rate Guarantee? Email support@1tapmeta.com with your order number and a photo of your product in place. Full conditions are in our Refund Policy.

Custom orders & partnerships

Want fully branded tiles, coasters, or cards for your business — or interested in working with us? Tell us about your project at support@1tapmeta.com and we'll set up your design consultation.

Programming help

Canadian orders arrive pre-programmed by our technology partner Fuel Octane. Ordering internationally? Your package includes step-by-step instructions to program your product in minutes — and if you get stuck, we'll walk you through it.